Refund & cancellation policy
Autonomous Core Systems LLC provides milestone-based engineering services. We define explicit deliverable criteria at every phase so you know exactly what is delivered, when work transitions, and how refunds apply.
General terms & cancellation procedure
Standard operating procedures for service alterations, scope changes, and project cancellations.
10-day notice requirement
Cancellations must be sent in writing at least 10 business days before the next milestone cycle begins.
Written verification standard
Requests must be emailed to AutonomousCoreSystems@proton.me from an authorized stakeholder domain.
Work-in-progress reconciliation
Upon receiving your notice, ongoing engineering tasks halt immediately to calculate completed milestone units.
Disbursement timeframe
Approved refunds are processed via the original payment method within 14 business days of confirmation.
Package-specific refund eligibility matrix
Inspect milestone-linked deliverables and prorated refund balances across all four service models.
| Project Stage | Milestone Scope | Delivered Work | Eligible Refund |
|---|---|---|---|
Stage 01: Scoping & SetupPre-Work | Initial intake, credential verification, and discovery call | Scoping brief & telemetry access confirmation | 100% (minus processing fees) |
Stage 02: Diagnostic AuditIn-Progress | Data warehouse scans, pipeline topology review, and schema profiling | Preliminary telemetry audit & bottleneck logs | 50% prorated balance |
Stage 03: Executive DeliveryCompleted | Final recommendations deck, architecture roadmap, and walkthrough | Complete Data Infrastructure Assessment dossier | Non-refundable |
Formal submission & policy clarification
Direct verification routing and common policy guidelines.
Frequently asked policy inquiries
Need to discuss an active agreement scope?
Our engineering team reviews project timelines and deliverable requirements directly.